Monitoring and Evaluation Systems and Performance of Refugees Programmes in the United Nations High Commission for Refugees Nairobi, Kenya

Phidel Hazel Arunga, Dr. Millicent Mboya

Abstract


This purpose of this study is to examine the influence of monitoring and evaluation on programme performance in the United Nations High Commissioner for Refugees Support Office, Nairobi. The study is based on two specific objectives namely; to examine the effect of monitoring and evaluation plan on programmes in UNHCR Support Office, Nairobi and to establish the effect of training on programmes in UNHCR Support Office, Nairobi. The study is anchored on the following theories; Theory of change, Behavioral learning theory. The study adopted descriptive design and targeted 50 staff members working at the UNHCR Support Office, Nairobi. The study used census approach to sample the population and adopted a questionnaire for primary data collection. The study conducted a pilot study using five respondents to pretest the research questionnaire for validity and reliability upon which necessary amendments were made on the instrument before final data collection process. The final data collection involved administration of the questionnaire through a drop and pick later method and respondents allowed two weeks before picking of the questionnaires. Data analysis involved both qualitative and quantitative analysis. Regression analysis was also carried out to establish the extent of the relationship between the independent and dependent variables of the study. Analysed data was thereafter presented using tables. The study concludes that monitoring and evaluation plan has a positive and significant effect on programme performance in UNHCR Nairobi, Kenya. In addition, the study concludes that training has a positive and significant effect on programme performance in UNHCR Nairobi, Kenya. Based on the findings, the study recommends that UNHCR in Kenya should implement a real-time digital data collection and analysis system integrated with mobile-based tools. This would enable continuous tracking of key performance indicators, timely identification of implementation challenges, and evidence-based decision-making. In addition, the study recommends that UNHCR in Kenya should implement regular, needs-based capacity-building training for staff and implementing partners, focusing on practical skills such as results-based management, data analysis, and protection principles.

Keywords: Monitoring and Evaluation Systems, Training, Monitoring and Evaluation Plan


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