Artificial Intelligence Integration and Employee Productivity in the National Police Service Commission in Nairobi, Kenya

Wanjala Joe Shadrack, Dr. Millicent Mboya

Abstract


The rapid advancement of Artificial Intelligence (AI) has transformed operational processes across various sectors, including law enforcement and public administration. AI has the potential to enhance efficiency, streamline workflows, and improve decision-making. However, the extent to which AI integration influences employee productivity remains a critical area of inquiry, particularly in public institutions. This study investigates the impact of AI integration on employee productivity within the National Police Service Commission (NPSC) in Nairobi, Kenya, aiming to establish whether AI-driven tools contribute to workforce efficiency, decision-making, and service delivery while addressing potential challenges related to AI adoption. The study adopts a descriptive research design, utilizing both quantitative and qualitative approaches to analyze AI’s influence on employee productivity. The target population comprises 60 employees of the National Police Service Commission (NPSC), with a sample drawn using stratified random sampling. Data collection was performed using a structured questionnaire, and analysis was conducted using descriptive statistics, correlation analysis, and regression models. The study concludes that AI experience has a positive and significant effect on employee productivity in NPSC, Kenya. The study also concludes that skill acquisition has a positive and significant effect on employee productivity in NPSC, Kenya. Based on the findings, the study recommends that the management of the National Police Service Commission in Kenya should implement a comprehensive onboarding and continuous training program that leverages employees' existing knowledge and experience. By aligning new job roles with the employees' prior knowledge and providing opportunities for ongoing skill enhancement, NPSC can boost productivity, improve job satisfaction, and increase employee engagement. Further, the study recommends that the management of the National Police Service Commission in Kenya should create role-specific frameworks that clarify job expectations and processes. By focusing on developing clear, tailored guidelines and standard operating procedures for various roles within the commission, NPSC can reduce the ambiguity that comes with generalization difficulty

Keywords: AI integration, Experience, Skill Acquisition, Employee Productivity

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