Martha W. Ndichu, Dr. Martin Kimemia Gathiru, PhD


Strategic planning in the 21st century had continued its orientation towards building organizational competitive advantage. The aim of the study was to examine the influence of systems processes on performance of National Social Security Fund (NSSF) in Kiambu County, Kenya. This study benefited the management of NSSF Kiambu County, the management of NSSF in general, and other related public service departments. The researcher used a descriptive research design with a target population of 200 employees, comprising of the top-level management, middle-level management, and support staff levels of management. Census sampling was employed. The data was collected using a questionnaire that contained open and closed-ended questions. Data was analyzed using quantitative and qualitative methods. Qualitative data was presented in the form of descriptive notes, while quantitative data was presented in the form of tables and figures. Systems processes has a positive influence on performance. Systems and processes, while foundational, warrant ongoing refinement for optimal strategic alignment. The study recommends periodic reviews of systems.

Keywords: Systems Processes, Performance, National Social Security Fund

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