Kyungu Kamene Evaline, Dr. Kyule Alexander


The proposed study focused on the effect of Human Resource Management Information Systems and performance of cleaning services companies in Nairobi County. The specific objectives of the study were; to determine the effect of e-record keeping system on performance of cleaning services companies in Nairobi County, to assess the effect of e-personnel administration system on performance of cleaning services companies in Nairobi County. The study was anchored on three theories namely; Unified Theory of Acceptance and Use of Technology which is the main theory and other supporting theories which were Diffusion of Innovation Theory and Resource Based-view Theory. Descriptive survey research design was employed to answer the research questions. The target population was 128 cleaning service companies. The study used census sampling technique. Primary data was used and was collected using questionnaire. Quantitative data was collected and was analyzed using SPSS version 25. Descriptive statistical was computed which include mean, standard deviation, frequencies and percentages. The findings were displayed in tables and figure. The study also computed correlation and regression analysis to test the relationship between the dependent and the independent variables. The study concludes that e-record keeping system has a positive and significant effect on performance of cleaning services companies in Nairobi County. In addition, the study concludes that e-personnel administration system has a positive and significant effect on performance of cleaning services companies in Nairobi County. Further, the study concludes that e-recruitment system has a positive and significant effect on performance of cleaning services companies in Nairobi County. It was recommended that the management of cleaning services companies in Nairobi County should work towards ensuring full adoption of electronic record keeping hence facilitating information retrieval. In addition, study recommends that the management of cleaning services companies in Nairobi County should ensure proper communication channels, succession planning and demand & Supply of manpower.

Key Words: E-Record Keeping System, E-Personnel Administration System, Cleaning Services, Performance

Full Text:



Ajzen, 1. (1991). A theory of planned behavior: Journal of Organizational Behavior and Human Decision Processes, 50 (2), 179-211.

Akanni, P. O., Oke, A. E., & Akpomiemie, O. A. (2015). Impact of environmental factors on building project performance in Delta State, Nigeria. HBRC Journal, 11(1), 91-97.

Akoyo S.I. & Muathe S. M. A. (2017). Towards a Theoretical Model for Human Resource Management Information Systems, Government Policy and Organizational Performance: A Research Agenda, Journal of Business and Management 19(43-53)

Alves e Silva M.S. & Lima C.G. (2019).The Role of Information Systems in Human Resource Management available on http://dx.doi.org/10.5772/intechopen.79294

Amin (2015) Proposal and Thesis writing; An introduction: Pauline Publication: Kampala Uganda

Anckar, B., Carlsson, C. & Walden, P. (2017). "Factors affecting adoption decisions and internet in mobile commerce: empirical insights". 16th Bled e-Commerce Conference. e'Iransformation, 886-900.

Atmowardoyo, H. (2018). Research Methods in TEFL Studies: Descriptive Research, Case Study, Error Analysis, and R & D, Journal of Language Teaching and Research; 9

Attewell, P. (1992). Technology diffusion and organizational learning: The case of business Computing. Organization Science, 3(1): 1-19

Bagozzi, R. P., Davis, F. D., & Warshaw, P. R. (2016). Development and Test of a Theory Of Technological Learning and Usage. Human Relations, 45 (7).

Baguley, P (1994). Improving Organizational Performance, McGraw Hill, Maidenhead

Ball, K. S. (2017). The use of Human Resource Information Systems: A survey. Personnel Review, 30(5/6), 677-693.

Creswell, J. W. (2019). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (3rd ed.). Thousand Oaks, CA: Sage Publications.

Dancey, C., & Reidy, J. (2018). Statistics without maths for psychology using SPSs. New Jersey: Prentice Hall.

Davis, F.D. (1989). "Perceived usefulness, perceived ease of use, and user acceptance of information technology", MIS Quarterly, 13(3), 319-340.

Dhanaraj, C., & Beamish, P. W. (2017). A resource-based approach to the study of export performance. Journal of Small Business Management, 41(3), 242–261.

Durgee, J. F. (1984). Phenomology: New methods for asking questions and interpreting results. Advances in Consumer Research, 12, 560-561.

Eniola A.A & Entebang (2015). Government Policy and Performance of Small and Medium Business Management. International Journal of Academic Research in Business and Social Sciences, 1(2), 14-47

Field, A. P. (2017). Discovering statistics using SPSS , 2nd edition. London: Sage.

Field, A., (2013). Discovering Statistics Using IBM SPSS Statistics. 4th Edition. Sage Publications Ltd, London.

Fishbein, M., & Ajzen, I. (1975). Belief, attitude, Intention and behaviour: An introduction to theory and research, Addison-Wesley, Boston, MA.

Fu, J. R., Farn, C. K., & Chao, W. P. (2016). Acceptance of electronic tax filing: A study of taxpayer intentions. Information & Management, 43(1), 109-126.

Gakenia J.N. (2015).Organizational resources and performance of Mobile Phone Companies in Kenya; Kenyatta University.

Government of Kenya (2018): launch of Kenya Vision 2030. Nairobi: Government Printer.

Government of Kenya; Ministry of Information and Broadcasting (2018). Launch of e-government. Nairobi: Government Printer.

Kavanagh, M. J., &Thite, M. (2017). Introduction to HRM & HRIS. New York:John Wiley.

Kemei E.K. (2016). The influence of human resource information system utilization on Employee performance in private universities in Kenya: a case of United States international university-Africa, Master’s Thesis USIU.

Khashman, I.M.A. (2016). The Impact of Human Resource Information Systems (HRIS) Application on Organisational Performance (Efficiency and Effectiveness) in Jordanian Private Hospitals.

Kibera, F., & Waruingi, B. (2019). Fundamentals of marketing: An african perspective. Nairobi: Kenya Literature Bureau.

Kothari, C. R. (2018). Research methodology, 3rd Ed. New Delhi: New Age International Publishers.

Koumparoulis, M. (2017). Environment, Competitive strategies and performance. Strategic Management Journal, 25: 890-910.

Lawler, E., Levenson, A., & Boudreau, J. W. (2018). HR metrics and analytics: Use and impact. Human Resource Planning, 27(4), 27-35.

Lazear, E. (2019). Firm-specific human capital: A skill-weights approach. Journal of Political Economy, 117: 914-940.

Lazzarin, W. (2016). Strategizing by the Government: Industrial Policy and Sustainable Competitive Advantage. Insper Institute of Education and Research. 20-40.

Ledesma, L. R & Valero, M. (2017). Determining the number of factors to retain in EFA.

Levene, H. (1960). Ingram Olkin, Harold Hotelling, et alia, ed. Contributions to Probability and Statistics: Essays in Honor of Harold Hotelling. Stanford University Press. 278-29.

Levine, D. M., Fustephan, D., Krehbiel, T. C., & Berenson, M. L. (2018). Statistics for managers using Microsoft Excel (6th ed.). London: Pearson Education.

Maikah,J.S. (2015). Competitivestrategiesandorganizationalperformanceat East African Portland cement company (Unpublished Master of Business Administration Research Project). University of Nairobi.

Malhotra, N. K., & Dash, S. (2017). Marketing Research an Applied Orientation. New Delhi: Pearson.world.

ManueIi, K.Latu,S., & Koh, D. (2017). 'ICT Adoption Models.' 20th Annual 129 Conference of the National Advisory Committee on Computing Qualifications (NACCQ), Nelson, New Zealand. Samuel Mann and Noel Bridgeman (Eds).Available at Accessed on 11 August 2009.

Weeks K.O (2017) An Analysis of Human Resource Information Systems impact on Employees Texas A&M University Galveston Journal of Management Policy and Practice. 14(3) 2013.

Wernerfelt, B. (1984). A Resource-based View of the Firm. Strategic Management Journal, 5(2), 171-180.

Wheelen, T. L., & Hunger, J. D. (2017). Concepts in strategic management and business (A.G., 2014) (A.G., 2014) (A.G., 2014)s. Pearson education. Delhi.


  • There are currently no refbacks.